Effective date: September 18, 2026

    ZSK Machines, a division of Notcina Corporation (collectively, “ZSK Machines,” “Notcina,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.zskmachines.com (the “Website”), submit a form, request information or services, or otherwise communicate with us.

    By using the Website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not submit personal information through the Website.

    1. Information We Collect

    We may collect the following categories of information:

    Information you provide directly

    When you complete a contact, quote, financing inquiry, training, service, support, software, or other Website form, we may collect information such as:

    • Your name, company name, job title, email address, telephone number, and mailing address.

    • Information about your embroidery equipment, software, business, project, production requirements, or support request.

    • Purchase, warranty, service, training, financing-inquiry, or customer-support information.

    • Files, photographs, designs, or other materials you choose to upload or provide.

    • Communications and any other information you voluntarily send to us.

    Please do not submit sensitive personal information through a general Website form unless we specifically request it and it is necessary for the service involved.

    Information collected automatically

    When you visit the Website, we and our service providers may automatically collect certain technical information, including:

    • Internet Protocol (IP) address.

    • Browser type, device type, operating system, and language settings.

    • Referring and exit pages, pages viewed, links selected, and approximate location derived from an IP address.

    • Dates, times, and duration of Website visits.

    • Cookie identifiers and similar technical information.

    2. How We Use Information

    We may use information to:

    • Respond to inquiries and provide quotations, demonstrations, training, service, technical support, software assistance, financing information, and other requested services.

    • Communicate with customers and prospective customers about products, machines, accessories, software, services, events, and support.

    • Process and maintain business records relating to orders, service, warranty matters, training, and customer relationships.

    • Operate, maintain, secure, troubleshoot, and improve the Website and our services.

    • Understand Website traffic and how visitors use the Website.

    • Detect and prevent spam, fraud, misuse, security incidents, and other harmful activity.

    • Comply with applicable laws and enforce our agreements and policies.

    • Carry out any other purpose disclosed when the information is collected or with your consent.

    3. Website Forms and Email Communications

    Our Website uses Formidable Forms to collect and manage form submissions. Information submitted through a form may be stored in our WordPress website database and delivered by email to authorized ZSK Machines or Notcina personnel. Website-generated email may be transmitted through our business email provider.

    Depending on the form and the assistance requested, we may share relevant submission information with ZSK Stickmaschinen GmbH, financing providers, manufacturers, suppliers, service providers, or other business partners when reasonably necessary to respond to your request, provide a product or service, arrange financing, resolve a technical issue, or support our business relationship.

    Email is not always secure. Please do not send confidential financial credentials, account passwords, or other highly sensitive information through an ordinary Website form or unencrypted email.

    4. Cookies and Similar Technologies

    The Website may use cookies, pixels, tags, local storage, and similar technologies. Some are necessary for Website functionality and security. Others help us measure traffic, remember preferences, prevent spam, or understand Website use.

    You can control cookies through your browser settings and, when available, through the Website’s cookie-preference controls. Blocking certain cookies may affect Website functionality.

    5. Analytics, Security, and Embedded Services

    The Website may use third-party services such as:

    • Google Analytics and Google Tag Manager, which help us measure Website traffic and usage.

    • Google reCAPTCHA, which helps protect forms from spam and automated abuse.

    • Google Maps, Google Fonts, and YouTube, which may provide maps, fonts, videos, or other embedded content.

    • Content-delivery, performance, hosting, security, and image-optimization providers, which help us deliver and protect the Website.

    These providers may receive technical information such as your IP address, device information, browser information, cookie identifiers, and information about your interaction with their services. Their handling of information is governed by their own privacy policies and settings.

    6. How We Disclose Information

    We may disclose information:

    • To hosting, website, information-technology, email, analytics, security, customer-support, payment, financing, shipping, professional-advisory, and other service providers that perform services for us.

    • To manufacturers, suppliers, distributors, financing providers, and business partners when necessary to respond to a request or provide products, support, or services.

    • To government authorities, courts, law enforcement, or other parties when required by law or when reasonably necessary to protect rights, safety, property, or security.

    • In connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.

    • At your direction, with your consent, or as otherwise disclosed when the information is collected.

    We do not sell personal information for money. Certain uses of analytics or advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws even when no money is exchanged. Where required, you may have the right to opt out of those activities.

    7. Data Retention

    We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain customer and service records, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with legal, tax, accounting, warranty, and regulatory requirements. Retention periods vary depending on the type of information and the reason it was collected.

    8. Data Security

    We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, database, email transmission, or internet-based system can be guaranteed to be completely secure. You provide information online at your own risk.

    9. Your Privacy Choices and Rights

    You may ask us to update or correct your contact information or to stop sending nonessential marketing communications. You can unsubscribe from marketing emails by using the unsubscribe link in the message, when available, or by contacting us.

    Depending on where you reside and subject to applicable exceptions, you may have rights concerning your personal information, such as the right to request access, correction, deletion, or a copy of certain information, and the right to opt out of certain sales, sharing, targeted advertising, or profiling. We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.

    To make a privacy request, contact us using the information in Section 14. Please describe your request and provide enough information for us to identify the relevant records. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

    10. Children’s Privacy

    The Website is intended for businesses and adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

    11. External Links

    The Website may contain links to websites, platforms, financing providers, social-media services, manufacturers, suppliers, or other third parties that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing information.

    12. International Visitors

    ZSK Machines is based in the United States. If you access the Website from another country, your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. Those jurisdictions may have different data-protection laws than your home country.

    13. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. The revised policy will be posted on this page with an updated effective date. Your continued use of the Website after a revision becomes effective constitutes acknowledgment of the updated policy.

    14. Contact Us

    For privacy questions or requests, contact us through the contact form on www.zskmachines.com or at:

    ZSK Machines / Notcina Corporation
    1510 Fairview Avenue
    St. Louis, Missouri 63132
    United States
    Telephone: (636) 724-6400